FAQs

  • Where can I find my serial number?

    The serial number can be located on the back of the TV on a small white sticker under the barcode. If you are unable to access behind the TV you can also find it on the box the TV arrived in. If this is also not possible some retailers may keep track of serial numbers at the point of purchase so you could always try the retailers customer service number.

  • How do I register my TV?

    To register your product please visit Hisense Warranty.

  • How do I get more apps?

    Press the home button on your remote controller and go into Apps or ‘View my Apps’. Within the App Store, you can then search and browse the latest apps for your TV.

  • Why are my channels in a random order after I updated my software?

    The new software may have cleared your old TV data. To reorder them, try re-scanning your channels via the menu settings.

  • What is the code for my sky/virgin remote control for my TV?

    This depends on the remote controller, specific to each TV model. Please call the service centre on 0191 607 5107, who will be happy to provide you with the correct code.

  • How to update the software/firmware?

    You can wait for the software upgrade automatically via your internet connection or go to our support centre and download the latest software, where you can follow the instructions to complete the upgrade.

  • Is the EPG supposed to be laggy / unresponsive?

    After the TV has been turned on, the first time the EPG is used it may lag slightly. This is because it takes some time to load the programme information.

  • Where can I find my serial number?

    The serial number is a 23 character code made up of letters and numbers and will be written under a barcode on a small white sticker, located in one of two places:

    • Inside the fridge section on the left hand side wall behind the crisper drawer
    • On the back of the product (outside)

    A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer

  • How do I register my fridge?

    To register your product please visit Hisense Warranty.

  • Why does my fridge not come on at all?

    There are a few simple checks you can do: see if the light comes on when you open the fridge door and make sure the power is connected correctly. Change the plug to another socket and be sure other electrical devices work when connected to the same power point.

  • Why is my fridge not cooling at all?

    To lower the fridge temperature, simply adjust the thermostat. Listen to see if you can hear the sound of the compressor running, or the sound of the compressor starting and stopping continuously.

  • Why is my fridge not cooling enough?

    Adjust the temperature to a lower setting, check the door is sealed properly when closed and make sure there are no warm food items placed in the fridge.

  • Why is there water leaking inside my fridge?

    If a lot of high moisture content food i.e. salads have recently been added then this will condense as part of the refrigeration cycle. Alternatively, the drain pipe could possibly be blocked at the back, inside the fridge. If a blockage is present, the drain pipe can be cleared by inserting a thin knitting needle or braising rod down the drain pipe hole.

  • How do I stop my water dispenser from leaking?

    If you have re-installed the water tank after cleaning, check if the nozzle is correctly connected to the door liner. The water container in the fridge compartment must be fitted vertically with two hoses. If the water dispenser leak persists, please call our Service Line on 0844 346 0087.

  • Why is my freezer over freezer / getting a build up of ice?

    Check the temperature setting, ensuring it’s not too low. Make sure the doors are properly sealed when closed. A small amount of ice may form but this will disappear on the defrost cycle.

  • Why is my fridge vibrating / making a noise?

    The internal fan and compressor will generate noise. This is completely normal.

    Check if the fridge is level, adjust the feet if not. Be sure there is enough clearance between the wall / skirting board and the fridge. The product’s noise level is indicated on the energy label provided.

  • Is there anyone I could telephone to help me with my fridge or freezer query?

    Yes, of course, if you’re still experiencing problems with your product, one of our after-sales support team at JTM would be more than happy to help.

    Hisense Service Call Number 0844 346 0087

    Fridgemaster Service Call Number 0845 050 8536

  • How long do I need to wait before I can switch it on after delivery?

    If the appliance has been stood upright during transit you can switch it on immediately. Ask your driver if it has been loaded on its side, if this is this case, we would suggest waiting 12 hours.

  • Do I need to defrost my appliance?

    Although our appliances automatically defrost, a layer of frost may occur on the freezer compartment’s interior walls if the freezer door is opened frequently or kept open too long. If the appliance is not frost-free then a regular defrost is recommended to ensure the appliance is running at optimum efficiency.

  • How hot is the side of the appliance supposed to get; do I have a fault / is it dangerous?

    At times the units can reach up to 40℃ or more, this depends on the running rate of the compressor.

    An overheat thermostat is fitted for safety in the event of compressor overheating.

    Avoid leaving the refrigeration door open for long periods of time, making sure there is enough ventilation space between the wall and product. For further information, please refer to the user manual.

    If the side of the unit reaches extremely high temperatures such as 80℃, please call our service line for help on 0844 346 0087.

  • Where can I find my serial/model number?

    The serial number is a 23 character code made up of letters and numbers and will be written under a barcode on a small white sticker, located on the back of the product

  • How do I register my washing machine?

    To register your product please visit Hisense Warranty.

  • Why is my appliance not spinning?

    Check all cables are correctly connected and switched on, including the power plug and water inlet tab. If the issue persists, call our Service Line on 0844 346 0087 for assistance.

  • How do I clean the filter?

    We recommend that you check and clean the filter regularly, at least two or three times a year. For information on washing machine care and maintenance, please follow the product user manual provided. These can be downloaded via each product page on our website.

  • How long are the different programs?

    Our washing machines have a series of features and functions to provide optimum results every time. For your convenience, all of our models include a 15-minute quick wash. Please follow the product user manual for further information.

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