Hisense Laser TV Free QLED TV Promotion
Terms and Conditions

By participating in the Promotion and/ or submitting a claim, you are agreeing to these Terms and Conditions. A full copy of these Terms and Conditions is published at https://hisense.co.uk/laser-free-qled.

1. The Promoter

1.1. The Promoter is: Hisense UK Limited of Unit 2 Meadow Court, Millshaw, Leeds, England, LS11 8LZ.

2. The Promotion

2.1. The title of the promotion is “Hisense Laser TV Free QLED TV Promotion”.

3. Key Conditions of the Promotion

3.1. The Promotion is an offer by the Promoter, allowing a claimant to claim a specified Hisense QLED TV (“Reward”) if they have purchased a “Qualifying Product” directly from a “Participating Retailer” during the period 01 June 2022 to 26 July 2022 (inclusive) (the “Promotion Purchase Period”).

3.2. Participating Retailers are listed in ANNEX 1 to these Terms and Conditions. Qualifying Products must be purchased directly from the Participating Retailer’s own physical or online stores. Purchases from third party sites will not qualify. If the Participating Retailer is Amazon they must be listed as the seller of the Qualifying Product.

3.3. The Qualifying Products are detailed below and the Reward will vary depending on the Qualifying Product purchased:

3.4. Claims cannot be submitted until 28 days has elapsed since the end of the Promotion Purchase Period and all claims must be submitted online in accordance with Section 4 below between 24 August 2022 and 20 September 2022 (the “Promotion Claim Period”).

3.5. The Reward will only be issued once a claim has been validated in accordance with Sections 4 and 5 below. Proof of purchase will be required, including verification of a valid product serial number for the Qualifying Product you have purchased.

3.6. The offer is limited to a maximum of one claim per household.

4. Eligibility Requirements

4.1. The Promotion is open to residents of mainland UK (but excluding Northern Ireland) who are aged eighteen (18) or over.

4.2. The Promotion is not open to employees of the Promoter or its holding or subsidiary companies or agents or members of their immediate families or households or to anyone involved in the administration of the Promotion.

4.3. This is a consumer only promotion. Any purchases of the Qualifying Products on a trade or wholesale basis are excluded from the Promotion.

4.4. Any purchases of Qualifying Products as graded goods, ex-display goods, seconds or where they are otherwise known to be imperfect goods, or as replacements, are excluded from the Promotion.

4.5. No Reward can be claimed in respect of Qualifying Products which have been ordered, where that order has been subsequently cancelled. Similarly, no Reward can be claimed where you have purchased a Qualifying Product, but have subsequently returned the product. You will not be permitted to claim a Reward until 28 days has elapsed since the end of the Promotion Purchase Period. By submitting a claim, you are confirming and representing to us that you have not cancelled your order for the Qualifying Product and/ or returned the Qualifying Product, in respect of which your claim is made. If you do receive a Reward in respect of a Qualifying Product, contrary to this provision, you agree to inform the Promoter and return any Reward you have received.

4.6. Only purchases of Qualifying Products made directly from a Participating Retailer’s own physical or online stores will be eligible for the Reward. Where the Participating Retailer is Amazon.co.uk purchases will only qualify where Amazon is specifically listed as the seller of the Qualifying Product. Any other purchases via Amazon or any other third party sites (such as eBay) are specifically excluded from this Promotion.

4.7. This offer cannot be used in conjunction with any other offers, promotions or voucher codes made by the Promoter or its Group which are running during the same period.

4.8. In claiming a Reward, you confirm that you are eligible to do so and eligible to claim. The Promoter may require you to provide proof that you are eligible to make a claim as well as proof of your identity.

5. How to Claim

5.1. Claims can only be made online by completing the application form which will be made available at https://hisense.co.uk/laser-free-qled.  You must wait for the Promotion Claim Period to commence before submitting the application form. However, you can register your email address to be sent a reminder for when the claim window is open at https://hisense.co.uk/laser-free-qled.

5.2. When making a claim you will be required to provide your full name, address, phone number, email address, details of a valid Hisense product code, Hisense product serial number and purchase date for the Qualifying Product you have purchased, as well as details of the Participating Retailer from whom you purchased the product and proof of purchase.

5.3. Proof of purchase must be in the form of a copy of a valid receipt for the purchase of a Qualifying Product from a Participating Retailer during the Promotion Purchase Period and must include Participating Retailer name, Qualifying Product model code or name, date of purchase, and purchase price.

5.4. We also reserve the right to require you to provide proof of your identity.

5.5. Claims will only be accepted where: (i) a claimant has purchased a Qualifying Product from a Participating Retailer during the Promotion Purchase Period; (ii) at least twenty eight (28) days have elapsed since the end of the Promotion Purchase Period before a claim is made; (iii) a claimant has completed the online application form, providing all required information, including proof of purchase and a valid product serial number, during the Promotion Claim Period; and (iv) a claimant has not returned, or cancelled their order for, their Qualifying Product.

5.6. Once a completed application form has been received by the Promoter, the claimant will receive a confirmation of receipt by email. The Promoter may then take steps to verify the purchase included in the claim.

5.7. Where a claim is rejected or cannot be verified, the claimant will be notified by email. Where missing information is needed to verify the claim, the claimant will be given a reasonable opportunity to provide the missing information but in all cases any missing information must be provided by not later than 18 October 2022.

5.8. Where the claim is verified, the Promoter will arrange for the Reward to be delivered to the address provided by the claimant in their application form within 30 days of successful verification of the claim.

5.9. Rewards are inclusive of delivery within Mainland UK. No other costs or expenses, including costs of installation, will be covered by the Promoter or included in the Rewards and claimants must make their own arrangements in this regard.

5.10. Rewards are non-transferable and the Promoter reserves the right to substitute the Rewards with similar rewards of equivalent or greater value. No cash alternative will be offered or given.

5.11. Where the Promoter has reason to believe that a Reward has been claimed fraudulently or in breach of the requirements detailed in these Terms and Conditions it reserves the right to cancel or suspend any Reward issued.

5.12. The Promoter cannot accept responsibility for problems arising from claimants providing incorrect or out of date contact or delivery information with their promotion entry. If Rewards are sent to the wrong address due to incorrect information provided by the claimant, they will only be reissued to the claimant if and after they have been returned to the Promoter.

5.13. For help with claim applications claimants should visit https://hisense.co.uk/laser-free-qled.

6. General Conditions

6.1. The Promoter will not accept responsibility for claim applications which are lost, delayed in transit, misdirected or which otherwise do not reach the Promoter, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, except in cases of negligence, fault or deliberate act or omission of the Promoter or its agents.

6.2. The Promoter will not accept responsibility for any claim applications which are rejected or cannot be verified within the required timeframes or for any other issues, due to the provision by a claimant of incorrect or incomplete information or contact details.

6.3. The Promoter reserves the right to carry out investigations and/ or take such other action as may be reasonable under the circumstances, to protect itself from fraudulent and/ or invalid claims, including (without limitation), by requesting claimants to provide additional information and/ or documentation in support of their claim and/ or by seeking verify and or validate information and/ or documentation provided with relevant third parties (including retailers). The Promoter reserves the right to reject any claims which (in its reasonable opinion) may be fraudulent or invalid. Where the Promoter has reasonable grounds to believe that a fraudulent or invalid claim has been made, the Promoter reserves the right to refer the matter to any applicable law enforcement authorities.

6.4. This promotion and these Terms and Conditions do not affect your statutory rights. Faulty and defective products and products which are subject to consumer credit and distance selling transactions can be returned to the retailer for a replacement or refund, as provided for, and in accordance with, the laws in force in the country of purchase.

7. Data Protection

7.1. The Promoter is the data controller for all personal information collected via the claim page hosted on Hisense.co.uk and included in Promotion claims. The Promoter will only process your personal information for the purposes of running the Promotion, verifying, handling and fulfilling claims, dealing with disputes, investigating fraud and invalid claims and (if you consent) for marketing purposes.

7.2. Please refer to our Privacy Policy at https://hisense.co.uk/laser-free-qled for further information as to how the Promoter will process your personal information in connection with this Promotion.

8. General

8.1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter reserves the right, at its sole discretion, to exclude you from participating in the Promotion (or any similar future promotions) or from submitting claims or using the claim page hosted on Hisense.co.uk.

8.2. The Promoter reserves the right to suspend or cancel the Promotion and/ or to amend these Promotion Terms and Conditions at any time where (in its reasonable discretion) it considers it to be desirable or necessary to do so or where this is necessary due to circumstances beyond its reasonable control.

8.3. These Terms and Conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions were last updated on 27.05.2022.

ANNEX 1

*Important Note: Qualifying Products must be purchased directly from the Participating Retailer’s own physical or online stores. Purchases (even from Participating Retailers) via third party sites (such as eBay and Amazon) will not qualify. Where the Participating Retailer is Amazon.co.uk purchases will only qualify where Amazon is specifically listed as the seller of the Qualifying Product.