For service enquiries please contact our dedicated service team on the following numbers:-
TV – 0345 610 4199
Hisense customers in the UK should use this number to receive the latest firmware updates when available. Customers should only use firmware updates from this source and not from any other Hisense subsidiaries, as they vary from region to region and will not be compatible.
Refrigeration – 0191 387 0804
Laundry – 0191 387 0804
Tablet & Phone – 0345 769 7264
For Hisense warranty information please call – 0333 043 6695
For Fridgemaster warranty information please call – 0333 043 6694
Get in touch with us directly here for any Service query.
For enquiries about your Hisense product,
Where Can I find My Serial Number?
The serial number can be located on the back of the TV on a small white sticker under the barcode. If you are unable to access behind the TV you can also find it on the box the TV arrived in. If this is also not possible some retailers may keep track of serial numbers at the point of purchase so you could always try the retailers customer service number.
The serial number is a 23 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located in one of two places :
Inside the fridge section on the left hand side wall behind the crisper drawer
On the back of the product (outside)
A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer.
The serial number is a 23 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.
If you want to contact our UK Offices, all our contact details are here too (but please select ‘Service’ for any service related enquiry).