Interactive Help Guides

Our Self Help Guides might help with any issues and have been designed to help you get the most out of your TV or home appliances.

By clicking through the different sections of the Self Help Guides you will find “how-to” information for operating your new TV or home appliance, as well as helpful guides for configuring the different settings.

Service support
useful numbers

Select product type

  • TV & AV
  • Refrigeration
  • Laundry
  • Dishwashers
  • Cooking
  • Microwaves
  • Warranty
  • Vacuum Cleaners
TV & AV

0333 800 2200

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number can be located on the back of the TV on a small white sticker under the barcode. If you are unable to access behind the TV you can also find it on the box the TV arrived in. If this is also not possible some retailers may keep track of serial numbers at the point of purchase so you could always try the retailers customer service number.

Where to find Extra I.D ?

Refrigeration

0191 387 0804

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 23 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located in one of two places :

1. Inside the fridge section on the left hand side wall behind the crisper drawer
2. On the back of the product (outside)

A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer.

Laundry

0191 387 0804

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 23 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.

Dishwashers

0191 387 0804

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.

Cooking

0191 387 0804

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.

Microwaves

0333 600 4004

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.

Warranty

0333 043 6695

Vacuum Cleaners

0333 123 7800

Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm

If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.

Where can I find my serial number?

The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.

Details

  • Hisense UK
  • Ground Floor
  • Munroe Court
  • White Rose Office Park
  • Millshaw Park Lane
  • Leeds
  • West Yorkshire
  • LS11 0EA

Why you should become a Hisense retailer

  • We are the 4th largest TV brand in the world and the #1 brand in the world’s largest market, China
  • We build world-class, dependable, high-quality products in many different formats
  • We deliver state-of-the-art products at affordable prices
  • We create easy-to-use innovations that make life more enjoyable

How did we do?

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